Refund policy
Refund Policy
At Antiqua Jewellery, we accept returns within 14 days of delivery, in line with UK and EU consumer regulations.
Returned items must be:
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In the same condition as received
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Unworn, unused, and unaltered
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Returned with all original packaging and documentation
As our jewellery is pre-loved, vintage, or antique, natural signs of age, wear, or minor imperfections are considered part of the item’s character and are not regarded as faults.
Non-Returnable Items
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Items that have been resized, altered, or customised
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Items damaged after delivery
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Sale or discounted items (unless faulty)
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service.
Faulty or Incorrect Items
If an item is faulty or not as described, please contact us within 48 hours of delivery at:
Approved faulty returns will receive a full refund, including original shipping costs.